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BetPro Complaint and Dispute Process: How It's Handled
A BetPro complaint about our desk is handled on the same WhatsApp number, with escalation inside 24 hours. Send 'Complaint' with your username and the details to WhatsApp +92 337 3812790. We acknowledge within the hour, investigate from the panel and payment records, and reply with a resolution or escalate to the desk lead within 24 hours. Money-movement disputes (deposits, withdrawals, credits) are resolved against transaction records; market-settlement disputes are governed by the exchange's rules, which we'll explain and, where possible, raise upward.
- Channel: WhatsApp +92 337 3812790, subject 'Complaint'.
- Acknowledged within 1 hour; resolved or escalated within 24 hours.
- We keep transaction and panel logs for every account — most disputes are settled by showing them.
- Settlement of markets is decided by the exchange, not by us.
The process
- You send ‘Complaint’, your username, what happened, and any transaction IDs or screenshots.
- We acknowledge within the hour with a reference.
- We check the panel statement and payment records.
- We reply with the finding and the fix — or, if it needs the desk lead, we say so and give a time.
- Closed when you confirm, or escalated if you don’t agree.
Keeping records helps
Screenshots of deposits, withdrawal requests and bets with timestamps make most disputes a two-message conversation.
Frequently asked questions
What can you resolve?
What can't you resolve?
My complaint is about a different dealer
Is there a BetPro complaint number in Lahore or elsewhere?
Sources & further reading
Editorial team, BetPro ID Pakistan · Meet the team
Written from first-hand use of BetPro Exchange and our own panel. Every number on this page was re-checked against a real transaction on . Spotted an error? Tell us — we fix confirmed mistakes within 48 hours (editorial policy).