Contact the BetPro ID Desk

How to reach us

WhatsApp: +92 337 3812790 — answered 24 hours a day, in Urdu or English.

That is the only support channel, deliberately. One number is easier to verify than five, and verification is the thing that actually protects you. Save it as a contact now and use only that saved contact.

What to send for a one-reply answer

Most questions can be resolved in a single exchange if the first message contains enough to act on. Include:

• Your BetPro ID — the username only. Never the password.
• What you are trying to do — log in, deposit, withdraw, install the app.
• What you actually see — the error text quoted exactly, or “spinner then nothing”.
• Where — web or app, which browser or which phone.
• What you already tried.

For a payment question, add the transaction ID, the exact amount, the time and the number used. A transaction ID makes a payment traceable; without one, the first reply can only be a request for it.

Before you message: three pages that answer most questions

Quite a lot of what reaches the desk is already written down, and reading takes less time than waiting for a reply:

• Login problem? → BetPro ID login help — five checks in order, and four out of five problems are in the first two.
• Forgotten password? → Password reset — what to try and what to send.
• Deposit not showing? → Deposit guide — what to check before assuming it is lost, and why you should not send it again.

What we never ask for

Not once, not for any reason, not to “verify” anything:

• Your password.
• An OTP or verification code from your phone.
• Your Easypaisa or JazzCash PIN, or a bank password.
• Remote access to your phone, or screen sharing.
• A fee to unlock an account or release a payout.
• CNIC photographs.

If a message asks for any of those, it is not this desk. Do not reply to it — open your saved contact and tell us instead, so we know the message is circulating.

We never message first

This one is worth its own line, because it is the simplest possible test.

We reply to you. We do not start conversations. There is no scenario in which a genuine message from this desk arrives unprompted announcing a bonus, warning that your account will close, or asking you to confirm details.

If a conversation began with a message to you, it did not begin with us — no matter what name, logo or number it appears to come from.

Making a complaint

Send it on the same number. Include what happened, when, and any reference numbers — a transaction ID, the time of a withdrawal request, the wording of an error.

Complaints tied to a specific transaction are the fastest to resolve, because they are checkable against a record rather than against memory. We aim to give a substantive answer — not just an acknowledgement — within 24 hours.

If we got something wrong, we will say so and fix it. If a page on this site is inaccurate, we correct it within 48 hours and update the page date.

Response times, honestly

• Most messages: a first reply within a few minutes, any hour.
• Deposit matching: usually minutes once the receipt arrives.
• Withdrawals: processed in arrival order; the desk replies long before the money lands.
• Password recovery: usually one exchange if your first message includes the ID, the registered name and the registered number.
• Payment traces and unusual recoveries: longer, but you get an acknowledgement and a next step rather than silence.

Business details

BetPro ID Pakistan — independent registration and support desk for BetPro Exchange (BPExch). Based in Lahore, Punjab, Pakistan. Operating since 2023. Support: WhatsApp +92 337 3812790, 24/7. Languages: Urdu, English.

We are not the operator of BetPro Exchange — see about the desk for exactly what that means. For adults 18 and over.